Frequently Asked Questions
Find answers to common questions about our leather goods and services
How should I care for my Le Tanneur leather bag?
To preserve the beauty of your item, avoid prolonged exposure to light, heat, and humidity. Clean with a soft, dry cloth and use a specific leather nourishing cream periodically.
Are your products made from genuine leather?
Yes, Le Tanneur uses only high-quality, full-grain leathers selected from the finest tanneries to ensure durability and a unique patina over time.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number to follow your parcel's journey.
Do you offer a warranty on your products?
We offer a two-year warranty against manufacturing defects from the date of purchase. This does not cover normal wear and tear or accidental damage.
Is it possible to change or cancel my order?
As we process orders quickly to ensure fast delivery, changes or cancellations can only be made within 30 minutes of placement by contacting customer service.
Do you offer gift wrapping services?
Yes, every Le Tanneur order is delivered in our signature blue box or a branded dust bag, perfect for gifting.